Patterson Kerry <br/><br/>
Crucial Conersations: Tools For Talking When Stakes Are High  Tools For Talking when Stakes Are High 
Patterson Kerry; Grenny, J; Mcmillan, R; Switzler, A L 
 - 2003 
 -  TMH  2003 
<br/><br/><label>ISBN: </label> INR 295.00 
<br/><br/><label>Standard No.: </label>15120  [Excel file from AVIT] 
<br/><br/><label>Subjects--Topical Terms: </label><br/>English
<br/><br/><label>Subjects--Index Terms: </label>crucial conversations