TY  - BOOK
AU  - Patterson Kerry
AU  - Grenny, J
AU  - Mcmillan, R
AU  - Switzler, A L
TI  - Crucial Conersations: Tools For Talking When Stakes Are High: Tools For Talking when Stakes Are High
PY  - 2003///
PB  - TMH
KW  - English
KW  - crucial conversations
ER  -