Cook, Sarah <br/><br/>
Customer Care Excellence 
Cook, Sarah 
 - 6TH ED 
 -  Kogan Page Pub.,  2011 
<br/><br/><label>ISBN: </label> INR 150.00 
<br/><br/><label>Standard No.: </label>24717  [Excel file from AVIT] 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Subjects--Index Terms: </label>customer