000 00458nam a2200181Ia 4500
003 AVIT
005 20250526124629.0
008 080828s2004 ||||||||||||||||| ||und|d
020 _cINR 199.00
082 _a658.812
100 _aGreen Jack A
_eaut
245 0 _aCall Centers: Technology And Techniques
_cGreen Jack A
250 _a2004
260 _bThomson Brooks/cole
_c2004
300 _eincludes cd
650 _aComputer Science
942 _2dcc
_cBK
999 _c57947
_d57947